The Impact of Automatic Crash Reports on Bug Triaging and Development in Mozilla

Title: The Impact of Automatic Crash Reports on Bug Triaging and Development in Mozilla

Authors: Iftekhar Ahmed (Oregon State University), Nitin Mohan (Oregon State University), Carlos Jensen (Oregon State University)

Abstract: Free/Open Source Software projects often rely on users submitting bug reports. However, reports submitted by novice users may lack information critical to developers, and the process may be intimidating and difficult. To gather more and better data, projects deploy automatic crash reporting tools, which capture stack traces and memory dumps when a crash occurs. These systems potentially generate large volumes of data, which may overwhelm developers, and their presence may discourage users from submitting traditional bug reports. In this paper, we examine Mozilla’s automatic crash reporting system and how it affects their bug triaging process. We find that fewer than 0.00009% of crash reports end up in a bug report, but as many as 2.33% of bug reports have data from crash reports added. Feedback from developers shows that despite some problems, these systems are valuable. We conclude with a discussion of the pros and cons of automatic crash reporting systems.

This contribution to OpenSym 2014 will be made available as part of the OpenSym 2014 proceedings on or after August 27, 2014.

Let’s Build the Road Network of Civic Tech

OpenSym 2014 is proud to announce the conference’s opening keynote!

Title: Let’s Build the Road Network of Civic Tech

Speaker: Stef van Grieken of Google Inc.

Abstract: Your awesome petition app is like a sports car without a freeway to drive on. Over the past several years we’ve built amazing civic apps that are improving public service delivery, engaging more citizens in the political process, and making governments more accountable around the world. But we’re rapidly approaching a point common to all new public technologies: the need for common infrastructure to enable massive scale. This talk will discuss three tenets of civic technology that will take us towards a common framework, and present research and examples of work doing this today. It’s time for developers, governments, corporations, academics, funders and citizens to come together and lay the groundwork for what’s next.

Biography: Stef van Grieken studied Industrial Engineering and Philosophy and describes himself as “a tech-entrepreneur and a bit of a geek.” He currently works as a Technical Program Manager at Google. His goal is to promote civic innovation through technology. Before joining Google Stef founded the Dutch civic technology organization Open State Foundation. With projects such as Public, Hack the Government, and Apps for the Nederland he worked on increasing public accountability and transparency. Some of these projects were awarded with ‘Time Magazine Top Website of 2012’ and a ‘European Public Sector Award’.

Registration, Location, and Travel

OpenSym 2014 opened registration! Please go here to register. Also, more information is available about the conference location as well as travel and accommodation. The program will be announced over the next few weeks but look forward to four fantastic keynotes/invited talks and a wonderful open collaboration research as well as community program!


Wikimedia UK Sponsors OpenSym 2014 Participation

As a part of Wikimedia UK’s continued efforts to support the Wikimedia community in the UK, Wikimedia UK regularly offer scholarships to enable attendance at international conferences and meetings. Past scholarships have enabled members to attend previous years’ events such as Wikimania or WikiSym. We are happy to announce that Wikimedia UK is offering two scholarships for OpenSym 2014 again, just like they have done in previous years. To learn more, please turn to their website.

Update 2014-05-15: At present the Wikimedia UK link is locked; we hope it will open up again soon.

Research Paper Submission Doors Closed, DocSym and Community Track Submissions Still Open

OpenSym 2014 closed its research paper submission doors on May 4th with a record number of submissions. We are very happy about this and are looking forward to a strong technical program in Berlin on August 27-29, 2014.

The Doctoral Symposium is still accepting submissions, and we also have left some room for a second round of Community Track paper submissions. Please see the respective pages for submission information.

Upcoming Paper Submission Deadline May 4th!

Research paper submissions to OpenSym 2014 as well as the first round of community paper submissions are due

May 4th, 2014 (changed from April 20th to evade Easter celebrations/vacation).

Please get your papers ready and

submit through OpenSym 2014 Easychair!

Guidelines by way of the general OpenSym 2014 Call for Submissions (Papers).


Call for Submissions (Papers): Open Data Research Track at OpenSym 2014

Research paper submission deadline: May 4th, 2014 (changed from April 20th to evade Easter celebrations/vacation).

Link to full call for submissions: Open Data Research Track.

Call for Submissions to Open Data Research Track

Open Data has the potential to transform society, government and the economy, from how we travel to work to how we decide to vote. Many initiatives started to open data sets from the government, public organizations and from industry. Still however, research on Open Data falls short in the public.

This track contributes to the increasing awareness on Open Data in research. It asks Open Data researchers and practitioners from research, industry, civil society, and government to join the Open Data track at OpenSym and to share your approaches, methods and results with others.

We invite you to submit on, but not excluding:

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Call for Submissions (Papers): IT-Driven Open Innovation at OpenSym 2014

Research paper submission deadline: May 4th, 2014 (changed from April 20th to evade Easter celebrations/vacation).

Link to full call for submissions: IT-Driven Open Innovation Research Track.

Call for Submissions to IT-driven Open Innovation Research Track

Open innovation expands the scope of research and development activities beyond the boundaries of single company structures and turns the participants into proactive and self-organized contributors. While most open innovation activities do not require extensive management control and guidance, they strongly rely on a functional infrastructure and powerful tools for data exchange, communication and cooperation in order to proceed efficiently and to generate valuable results. Information technology therefore plays a decisive role for open innovation.

There can hardly be doubt that recent developments in information technology such as social media have hugely contributed to the enormous popularity of open innovation. Nevertheless, scientific insight into this dynamic is still rather limited. This opens up a wide field of research in computer science, information systems and adjacent disciplines, including topics such as:

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Call for Submissions (Papers): Wikis and Open Collaboration Research Track at OpenSym 2014

Research paper submission deadline: May 4th, 2014 (changed from April 20th to evade Easter celebrations/vacation).

Link to full call for submissions: Wikis and Open Collaboration Research Track.

Call for Submissions to the Wikis and Open Collaboration Research Track (WikiSym)

While Wikipedia has shown that Internet-enabled open collaboration can be amazingly successful, the potential of open collaboration extends well beyond this single instance. This track is dedicated to the science and application of wikis and open collaboration technology outside of the context of Wikipedia.

Researchers and practitioners from all disciplines interested in open collaboration technologies are encouraged to submit to this track. We anticipate that papers accepted to this track will examine these technologies using a variety of lenses informed by diverse disciplinary perspectives.

We expect that some of the topics covered in this track will include (but by all means will not be limited to):

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